Refund & Return Policy

Thank you for shopping at opsonor. We want you to have a positive experience when purchasing from our online store.

This Refund & Return Policy explains when returns, replacements, refunds, and order cancellations may be available for products purchased through https://www.opsonor.com

Because our store uses various sources and fulfillment providers, including some return and refund procedures may depend on the supplier’s applicable policies and the circumstances of the order.

We aim to handle every eligible request fairly, consistently, and as quickly as reasonably possible.

1. Order Cancellations

You may request cancellation of an order by contacting us as soon as possible after placing the order.

A cancellation may be possible when the order has not yet entered processing or shipment.

Once an order has been processed, dispatched, or shipped, we may be unable to cancel it. In such cases, the order may be handled under the applicable return or refund provisions of this policy.

Cancellation requests should be sent to:

Email: [email protected]

Email: [email protected]

Email: [email protected]

Please include your order number and the reason for your cancellation request.

2. Returns

We may accept returns for eligible products under the conditions described below.

A product may generally be eligible for a return when:

• The item received is damaged;
• The item is defective;
• The wrong product was shipped;
• The product materially differs from the product description; or
• The return is otherwise specifically permitted by the applicable product or supplier return terms.

Because products may be fulfilled by different suppliers, return eligibility can vary by product.

Some products may not be eligible for return because of supplier restrictions, product characteristics, health or hygiene considerations, customization, or other applicable restrictions.

3. Damaged or Defective Products

Please contact us as soon as reasonably possible after delivery if your product arrives damaged or defective.

To help us investigate the issue, we may ask you to provide:

• Order number;
• Description of the problem;
• Photographs or video showing the product and its condition;
• Photographs of the packaging, shipping label, and any visible damage; and
• Any other information reasonably necessary to evaluate the claim.

We may offer an appropriate resolution, which may include:

• Replacement of the product;
• Partial refund;
• Full refund; or
• Another reasonable solution based on the circumstances.

The available resolution may depend on the nature of the problem and the applicable supplier and shipping arrangements.

4. Wrong Product or Incorrect Order

If you receive a product that is different from what you ordered, please contact us promptly.

We will review the order and, where the error is confirmed, may provide an appropriate solution such as:

• Replacement;
• Reshipment;
• Return instructions; or
• Refund.

Please do not send products back without first contacting us and receiving return instructions.

5. Product Not Received

If tracking information shows that your order has not been delivered within the expected delivery period, please contact us.

We may investigate the shipment with our shipping carrier and/or fulfillment partner or provider.

Depending on the circumstances, we may provide a replacement or refund where appropriate.

If tracking indicates that a package was delivered to the shipping address provided during checkout, additional investigation may be required before a refund or replacement can be approved.

Customers are responsible for providing an accurate and complete shipping address at checkout.

6. Lost, Stolen, or Incorrectly Addressed Packages

We are not responsible for delays or delivery failures caused by an incorrect or incomplete address entered by the customer.

Where a package is confirmed as delivered to the address provided at checkout but is subsequently reported missing or stolen, we may investigate the matter with the carrier and fulfillment provider.

A refund or replacement is not automatically guaranteed in these circumstances.

7. Return Time Period

Where a return is approved, we will provide the applicable return instructions and timeframe.

Unless a different period is stated for a particular product or required by applicable law, customers should contact us within 30 days of receiving the product to request a return or refund.

Certain products may have different return conditions.

The applicable return conditions shown for a specific product or communicated by our customer service team will apply where they differ from this general policy.

8. Return Shipping

For defective, damaged, incorrect, or materially misdescribed products, we may provide return instructions and may, where appropriate, cover reasonable return shipping costs.

For returns requested for reasons other than a product defect, damage, incorrect item, the customer may be responsible for applicable return shipping costs unless otherwise required by law or stated for the product.

Return shipping arrangements must be approved by us before the product is sent back.

9. Refunds

Once we receive and review an approved return, or otherwise determine that a refund is appropriate, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method used to place the order unless another method is agreed upon or required by applicable law.

Depending on the payment provider, bank, or card issuer, the time required for the refunded amount to appear in your account may vary.

We do not control the processing time of banks, card issuers, or third-party payment providers.

10. Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund.

This may apply where:

• Only part of an order is affected;
• A product has minor damage that does not make it unusable;
• The customer agrees to keep a product with a partial refund; or
• Another partial-resolution arrangement is appropriate.

The amount of any partial refund will depend on the circumstances of the case.

11. Non-Returnable Products

Certain products may not be eligible for return or refund because of their nature or applicable supplier restrictions.

These may include, where applicable:

• Personalized or customized products;
• Products that cannot be returned for health or hygiene reasons;
• Products that have been used, altered, or damaged after delivery through customer misuse;
• Digital or electronically delivered products, where applicable;
• Products specifically identified as non-returnable; and
• Other products restricted by applicable law or fulfillment-provider requirements.

Where a product has special return conditions, those conditions may be displayed on its product page or communicated before purchase.

12. Products Fulfilled Through our providers

Our store may source and fulfill products through our various sources and fulfillment providers.

When a product is fulfilled through one of these sources or provider, the provider may have specific procedures relating to defective products, damaged packages, incorrect shipments, returns, refunds, replacement orders, or other order issues.

We may work with the applicable fulfillment provider to investigate and resolve customer claims.

However, your purchase contract and customer-service relationship is with opsonor, unless otherwise clearly stated at the time of purchase.

We remain responsible for communicating with you regarding eligible refunds and returns in accordance with our policies and applicable law.

13. Supplier Return Requirements

Where a supplier requires specific evidence or procedures to approve a claim, we may request the necessary information from you.

For example, we may request photographs, videos, tracking information, packaging information, or other reasonable evidence.

Failure to provide requested information may delay our ability to investigate a claim or determine an appropriate resolution.

14. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund.

A replacement may be offered when:

• A product arrives damaged;
• A product is defective;
• The wrong item was shipped; or
• Another fulfillment issue occurred.

Replacement availability depends on product availability and the applicable fulfillment arrangements.

If a replacement is not available, we may provide another appropriate resolution, which may include a refund.

15. Refunds for Undeliverable Orders

If an order is returned to the sender or fulfillment provider because of an invalid, incomplete, or incorrectly entered shipping address, the customer may be responsible for additional shipping or reshipment costs.

Where a refund is appropriate, any deductions or applicable shipping costs will be communicated before the refund is processed, subject to applicable law.

16. Sale and Promotional Items

Unless otherwise stated on the product page or required by applicable law, sale or promotional products are subject to the same general refund and return procedures described in this policy.

Certain promotional products may have additional restrictions that will be disclosed before purchase.

17. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage customers to contact us so that we can attempt to resolve the issue directly.

We take customer concerns seriously and will review disputes in good faith.

Where a payment provider or financial institution requests information concerning a transaction, we may provide relevant order, shipment, refund, and customer-service records as permitted by applicable law and the applicable payment-provider rules.

18. Fraudulent or Abusive Refund Requests

We reserve the right to investigate requests that appear fraudulent, abusive, or inconsistent with the circumstances of an order.

This may include repeated claims involving the same order, false damage reports, fraudulent tracking information, or other suspicious activity.

We may request additional information before approving a refund or replacement.

Nothing in this section limits any consumer rights that cannot legally be excluded.

19. Refund Processing Through Payment Providers

Payments may be processed through third-party payment processors, , where available.

When we approve a refund, the refund may be processed through the payment provider or original payment method used for the transaction.

The time for a refund to appear in the customer’s account may depend on the payment provider, financial institution, card issuer, or other payment intermediary.

20. How to Request a Return or Refund

To request a return, replacement, or refund, contact us at:

Business Name: Opsonor.com
Store Name: opsonor
Email: [email protected]

Email: [email protected]

Email: [email protected]
Website: https://www.opsonor.com

Please include:

• Your full name;
• Order number;
• Date of purchase;
• Product name;
• Description of the problem;
• Reason for the return or refund request; and
• Photographs or other supporting evidence when applicable.

We will review the request and provide further instructions when necessary.

21. Processing Time

We aim to review customer requests as promptly as reasonably possible.

The time required to resolve a request can vary depending on:

• The type of issue;
• Whether supporting information is required;
• Shipping and tracking information;
• Supplier investigation;
• Product availability; and
• Payment-provider processing.

We will communicate with you regarding significant updates to your request.

22. Changes to This Refund & Return Policy

We may update this Refund & Return Policy from time to time to reflect changes in our business, products, fulfillment arrangements, payment providers, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the bottom of this page.

23. Contact Us

For questions regarding this Refund & Return Policy, please contact:

Opsonor.com
opsonor
Website: https://www.opsonor.com
Email: [email protected]

Email: [email protected]

Email: [email protected]

We are committed to handling legitimate return and refund requests fairly and transparently.

Last Updated: August 15, 2026