Shipping & Delivery Policy

Thank you for shopping at opsonor. This Shipping & Delivery Policy explains how orders placed through https://www.opsonor.com are processed, shipped, tracked, and delivered.

Our store operates as an online ecommerce. Depending on the product, destination, inventory availability, and fulfillment arrangement, orders may be sourced and fulfilled through suppliers or providers, including and shipped by suppliers.

We aim to provide clear and accurate shipping information before you complete your purchase.

1. Order Processing

After you successfully place an order and payment is confirmed, we generally begin processing the order.

Order processing may include:

• Payment verification;
• Order review;
• Product availability verification;
• Supplier or fulfillment-center processing;
• Product packaging; and
• Preparation for shipment.

Estimated Processing Time

The typical order processing time is approximately 2–7 business days, unless a different processing period is stated on the applicable product page or communicated to you.

Processing times may be longer during:

• Major holidays;
• Promotional periods;
• High-order-volume periods;
• Supplier inventory disruptions; or
• Other circumstances affecting fulfillment operations.

Processing time is separate from shipping transit time.

2. Shipping Destinations

We may ship products to customers in countries and regions supported by the applicable supplier and shipping carrier.

Shipping availability may vary by:

• Product;
• Destination;
• Supplier;
• Warehouse location;
• Shipping carrier;
• Local regulations; and
• Product restrictions.

A shipping option will be shown at checkout where available.

We reserve the right to restrict shipping to certain locations where fulfillment is unavailable, prohibited, or impractical.

3. Estimated Delivery Time

Delivery time consists of:

Processing Time + Shipping Transit Time

For many orders, the estimated total delivery period may generally be approximately 7–25 business days, depending on the product, destination, fulfillment location, and shipping method selected.

Some products or destinations may require additional time.

The estimated delivery timeframe displayed on the relevant product page or during checkout should be considered the most specific estimate for that order.

Important

Delivery estimates are provided in good faith and are estimates, not guaranteed delivery dates, unless we expressly state otherwise.

Actual delivery time can vary because of carrier delays, customs procedures, weather, holidays, supplier processing, or other circumstances outside our reasonable control.

4. Shipping Methods

Available shipping methods may vary by product and destination.

Depending on availability, shipping may be arranged through different carriers or logistics services selected by the applicable fulfillment provider.

The available shipping method and estimated delivery timeframe will be displayed at checkout where possible.

Customers should review the available shipping information before completing an order.

5. Shipping Charges

Shipping charges may vary according to:

• Destination;
• Product;
• Package size and weight;
• Shipping method;
• Fulfillment location;
• Carrier; and
• Current shipping rates.

Applicable shipping costs will be displayed during checkout before the order is completed.

Where free shipping is offered, the applicable product page or checkout page will identify the qualifying conditions.

6. Suppliers Fulfillment

Our products may be sourced and fulfilled through suppliers or providers and fulfillment providers.

Depending on the product and inventory location:

• The product may ship directly from a suppliers fulfillment center to the customer;
• The shipping carrier may vary;
• The package origin may differ;
• Packaging and shipping labels may vary;
• Orders containing multiple products may arrive in separate packages; and
• Different items in the same order may have different delivery times.

Using a suppliers fulfillment provider does not change our commitment to provide customers with order and shipping support.

7. Order Tracking

Where tracking is available, we may provide a tracking number and tracking information after the order has been shipped.

Tracking information may be provided by the applicable fulfillment provider or shipping carrier.

Customers can use the tracking information provided to monitor shipment progress.

Please allow some time after shipment for the tracking information to become active in the carrier’s system.

If tracking information does not update for an extended period, please contact our customer support team.

8. Separate Shipments

If you order multiple products, your items may be shipped separately.

This can happen because products may:

• Come from different fulfillment centers;
• Be sourced from different suppliers;
• Have different processing times; or
• Require different shipping methods.

You may therefore receive multiple tracking numbers and packages for a single order.

You will not necessarily need to place a separate order for each package.

9. Delayed Shipments

Shipping and delivery may be delayed because of circumstances including:

• Carrier delays;
• Customs processing;
• Weather conditions;
• Public holidays;
• High shipping volumes;
• Supplier processing delays;
• Transportation disruptions;
• Incorrect or incomplete address information;
• Government restrictions;
• Import procedures; or
• Other circumstances outside our reasonable control.

When a shipment is delayed, we will make reasonable efforts to assist you and provide available tracking information.

A delay does not automatically qualify an order for a refund.

Where appropriate, refunds or other remedies will be handled under our Refund & Return Policy and applicable law.

10. Customs, Duties, and Import Taxes

Depending on the destination country, an order may be subject to:

• Customs duties;
• Import taxes;
• VAT;
• Brokerage fees;
• Handling charges; or
• Other government or carrier fees.

These charges may be imposed by the destination country and are generally outside our control.

Where such charges are not included in the purchase price or shipping charge, the customer may be responsible for applicable amounts according to local law and the shipping arrangement.

Customers are responsible for ensuring that they can legally receive the ordered product in their destination country.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before completing your order, please verify:

• Full name;
• Street address;
• Apartment, suite, or unit number, where applicable;
• City;
• State, province, or region;
• Postal/ZIP code;
• Country; and
• Telephone number where required for delivery.

We are not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect, incomplete, or outdated address information supplied by the customer.

If you notice an address error, contact us immediately.

We will attempt to correct the address before the order is shipped, but changes cannot be guaranteed once fulfillment or shipment has begun.

12. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check the delivery location;
• Check with household members or building management;
• Check with neighbors where appropriate; and
• Contact the shipping carrier if necessary.

You may also contact us so that we can assist with the available tracking information.

Where appropriate, we may investigate the delivery with the carrier or fulfillment provider.

A refund or replacement is not automatically guaranteed when a carrier’s records show that the package was successfully delivered to the shipping address provided at checkout.

13. Lost Packages

If a package appears to have been lost in transit, please contact us.

We may investigate the shipment with the applicable carrier and/or fulfillment provider.

Depending on the circumstances and the applicable supplier or carrier resolution, we may provide:

• A replacement shipment;
• A refund; or
• Another appropriate resolution.

Any resolution will be handled in accordance with our policies, the applicable shipping provider’s procedures, and applicable law.

14. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

We may request:

• Photographs of the package;
• Photographs of the shipping label;
• Photographs or video of the product;
• Your order number; and
• A description of the damage.

This information may be necessary for us to investigate the issue with the applicable fulfillment provider or carrier.

Please see our Refund & Return Policy for information about damaged or defective products.

15. Wrong or Missing Items

If your order contains an incorrect, missing, or different product, please contact us promptly.

We may ask for photographs, order information, packaging information, or other details required to investigate the issue.

Where an error is confirmed, we may provide an appropriate solution such as:

• Replacement;
• Reshipment;
• Refund; or
• Another reasonable resolution.

16. Shipping Restrictions

Some products may have shipping restrictions because of:

• Local laws;
• Carrier restrictions;
• Import regulations;
• Product characteristics;
• Destination restrictions; or
• Supplier requirements.

If a product cannot be shipped to the selected destination after an order is placed, we will communicate with the customer and, where appropriate, offer an alternative solution or refund.

17. Pre-Order or Out-of-Stock Products

If a product is marked as a pre-order or temporarily unavailable, the applicable product page should provide additional information about the expected processing or shipping timeframe.

If an unforeseen inventory issue occurs after an order is placed, we may contact the customer regarding available options.

18. Shipping to the United States

For orders shipped to the United States, delivery time and carrier availability may vary according to the product and fulfillment warehouse.

Some products may be fulfilled from warehouses located closer to the destination, while other products may be shipped internationally.

Where applicable, estimated shipping information will be displayed on the product page or during checkout.

Customers should rely on the shipping estimate provided for their specific order rather than a general delivery estimate shown elsewhere on the Website.

19. Shipping Updates and Notifications

We may send order-related communications by email or other available communication methods.

These communications may include:

• Order confirmation;
• Payment confirmation;
• Shipment confirmation;
• Tracking information;
• Delivery updates;
• Delays or exceptions; and
• Customer-service messages.

Customers are responsible for providing an accurate email address and monitoring communications relating to their orders.

20. Third-Party Fulfillment Providers and Carriers

Because we use third-party fulfillment providers and shipping carriers, we depend on those providers for certain parts of order processing and delivery.

Our fulfillment partners may be various suppliers.

The fulfillment provider or carrier may independently determine:

• Available shipping routes;
• Carrier selection;
• Warehouse location;
• Tracking procedures;
• Delivery arrangements; and
• Certain operational processing times.

We will make reasonable efforts to assist customers when problems occur and communicate information available to us.

21. Contacting Us About Shipping

For questions about an order or shipment, please contact:

Business Name: Opsonor.com
Store Name: opsonor
Website: https://www.opsonor.com
Customer Support

Email: [email protected]
Email: [email protected]
Email: [email protected]

When contacting us about an order, please provide your:

• Order number;
• Full name;
• Email address used for the order; and
• Description of the shipping issue.

Providing your tracking number, where available, may also help us investigate the issue more efficiently.

22. Relationship to Our Other Policies

This Shipping & Delivery Policy should be read together with our:

• Terms & Conditions
• Privacy Policy
• Refund & Return Policy

In the event of a conflict, applicable law will prevail.

23. Changes to This Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our suppliers, fulfillment providers, shipping carriers, products, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the bottom of this page.

24. Important Shipping Disclosure

Shipping times displayed on our Website are estimates based on available information and may vary by product, destination, supplier, warehouse, shipping method, and carrier.

We do not intentionally guarantee a delivery date unless a specific guaranteed delivery service is expressly offered and identified at the time of purchase.

We aim to provide customers with transparent shipping information before purchase and to communicate significant shipping issues when they occur.

Last Updated: August 15, 2026